Purchase Order Requirements
All goods and services purchased by the Customer require a valid Purchase Order issued by the Customer's buying office. All Vendor invoices, bills of lading, packing lists, and other written documents pertaining to the Purchase Order will reference this valid Purchase Order number. Valid Purchase Orders represent the Customer's offer to purchase goods and/or services from the Vendor(s) under the terms and/or conditions agreed upon by the parties.
Notification
Customer requires Vendor to acknowledge receipt of Purchase Orders within two (2) business days of transmittal to Vendor offices. After such time, Customer reserves the right to cancel any and all Purchase Orders that are not acknowledged. This must be done in writing. Order Acknowledgement should be via e-mail, EDI electronic transmission or fax. The Vendor must resolve any discrepancies that might exist (such as price, terms, freight, descriptions, etc.) within this two-day time period. Customer is required to acknowledge in writing Vendor changes & corrections made in the Order Acknowledgement prior to shipment.
Backorders
Vendor is required to notify Customer of delivery/shipping discrepancies within seven (7) business days (of receipt of order) and estimate the anticipated date of shipment for backordered merchandise. It is extremely important for Vendors to ship in accordance with Purchase Order requirements. It is the responsibility of the Vendor to notify the Customer if the Purchase Order delivery/shipping requirements will not be met. It is also the Vendor's responsibility to take necessary steps to assure that the Customer does not run out of merchandise. This includes (but is not limited to) paying for expedited shipping. Customer reserves the right to cancel backorders. This must be done in writing, prior to the order being shipped.
